Privacy policy

1. Customer Information

Customer information is information concerning a single living individual. It includes information whereby that individual can be identified, such as name, date of birth, residence, telephone number, and other data making possible identification of the specific individual. It includes data that, by comparison with other information, makes possible identification of the specific individual.

2. Purposes of Use of Customer Information

Our organisation may make use of customer information for the following purposes. (1) For the sake of implementing our responsibilities in cases of sales transactions. (2) For the sake of carrying out after-service in the case of sales transactions.
(3) To provide customers with information on special services and new merchandise. (4) For the delivery of such things as notifications and e-mails and direct mail. In no cases, except the one set forth in 3 below or when customer consent has been obtained previously, will we make use of this information.

3. What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

4. How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

5. Why do we collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

6. How do we store, use, share and disclose your site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

7. How do we communicate with our site visitors?

We may contact you to notify you regarding promotional news, product launches and updates, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email or telephone.

8. Entrusting Customer Information to Third-parties

Our organisation may consign customer information whole or in part within limits required for the achievement of usage purposes.

9. Provision of Customer Information to Third-parties

Our organisation will not entrust customer information to third parties without previously obtaining customer consent.

10. Joint Use of Customer Information

Our company may make joint use of customer information with the companies listed below.

Items of information that may be jointly used customer name, address, telephone number, e-mail address, and previously purchased merchandise.

Purposes of business with which joint use is carried out

Such information related to our sales transactions with the customer as merchandise delivery may be consigned to joint-use businesses.
For the sake of providing customers with information on special services and new merchandise.
To provide customers with after-services.
For the delivery of such things as announcements and e-mail magazines

Who is responsible for the management of customer information? The Woodcutter Creations founder and owner Ric Van Opstal.

11. Use of Cookies

We send text files called "cookies” to your browser by a website you visit. Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions that they have taken on a site.

Specifically, we use them if there is an advantage that we can display the contents of the field that you might be interested in. You can refuse to receive "cookies" by setting the browser to issue a warning before receiving "cookies", but disabling them may restrict your use of the website and affect the way in which it operates.

We uses cookies for important reasons, such as:

To provide a great experience for visitors and customers.
To identify registered members.
To monitor and analyze the performance, operation and effectiveness of the site and platform.
To ensure our platform is secure and safe to use.

Third-party services, such as Wix Stores and Google Analytics place cookies or utilise other tracking technologies through Wix´s services, and may have their own policies regarding how they collect and store information. See their website for their own privacy policy details.

Read more about cookie policies at when you see what cookies are used and how to manage them properly.

We recommend visiting All About Cookies. Where you can see what cookies are used and how to manage them properly.

12. How to unsubscribe?

If you don’t want us to process your data anymore, please contact us at ric@woodcuttercreations.com

13. Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

14.Questions and contact details

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at ric@woodcuttercreations.com or mail us at: Woodcutter Creations, Buttersyke Farm, Walton Head Lane, Kirby Overblow, North Yorkshire, HG3 1JA. UK